Shipping policy

Fine China Products are Made and Delivered in 3-4 Weeks

NOTE: Currently our system only supports shipping Fine China products to the United States.  If you are interested in our Fine China shipped outside of the United States, please contact us for a custom quote.

 

Most Other Products are Made And Delivered In 5 - 10 Days


Long story short

Everything is made in-house so you can trust you’ve got the best people working on your order.

Most of our non-Fine China products are shipped within 48 hours. It’s pretty speedy.

Fine China products are also hand-decorated to order.  Please allow 3-4 weeks for production and delivery.

Delivery and service

At SEOVENE we focus on product quality, great service and a speedy delivery. Thanks to our own one-stop production facility located in the United Kingdom, we dispatch many products within 24 hours of receiving the order. This is because all of our production capabilities are in the same building, ensuring each product is manufactured to our company’s high standards. Production times vary according by product, and plus shipping time on top. However most orders are produced and shipped within 3 days.  Delivery does not have to be to billing address which is great for ensuring acceptance of the parcel or sending gifts. SEOVENE does not count weekends or public holidays as production days. Delivery to PO Box addresses in the US is not possible.

Please note that if we dispatch after 1pm EST, parcels are usually picked up the morning after. At this point, unfortunately no delivery address change can be made. In the case of express delivery, the next working day counts as the first day of delivery.

For Fine China, our products are hand-decorated in our production facility in Colorado, USA.  Every piece is meticulously decorated, glazed, and re-fired by hand specifically for your order.  Please allow 2-3 weeks for production of all Fine China products.

Custom Tax

SEOVENE is happy to offer worldwide shipping with customs duties paid for most countries. If you are placing your order from outside the USA and would like delivery to your country please check with us if you have questions.

If your SEOVENE order is to be delivered outside the USA, you may incur additional charges beyond our control. This could be non-reclaimable customs tax as well as administration fees. We advise checking the specific customs or import duty policies for your delivery country.


Adverse Weather Conditions

When there are adverse weather conditions, deliveries to some parts of the world can be affected. To minimize delays we work closely with multiple carriers like FedEx, UPS to avoid disruption. When your order is dispatched, we will inform you of which courier was used. Information and updates regarding delivery services can be found on carriers websites (we provide links in order info) as well as local weather news.


In Case Of Transport Strikes

In case of post or mail strikes, SEOVENE is still able to deliver your items fast, excluding Sundays, because we will upgrade to express. We suggest you have your items delivered to your work address.


International Fast Worldwide Shipping

Most international deliveries are with customers in 3 - 5 days for non-Fine China. SEOVENE uses FedEx, DHL, UPS, or similar service as our default international delivery option. We suggest this service as it includes detailed tracking and a guaranteed speedy delivery. This service can take as little as 2 days to major cities, or as long as 4 days on average, depending on the destination and its accessibility. Shipping costs and time can vary significantly for remote areas, where it may be necessary for SEOVENE to pass on the remote area surcharge levied by the carrier. Delivery may attract local tax duty to pay which is administered by the local territory and is out of the hands of SEOVENE.